Water you cannot stop, sewage inside the house, no water at all, or a gas smell. Shut the main off first, then call — we will walk you through the next step before we even leave.
Tell us what is going on and we will get back to you with a straight answer. If it cannot wait, call — that is always faster.
4.7★ · 20 reviews
Licensed & insured
60+ yrs combined experience
Before you call
Answers to what people ask first
Estimates on planned work — water heater replacements, repipes, water softener installs, sewer line repairs and remodels — are free and given in writing before anything starts. Diagnostic calls, where we have to find out what is actually wrong before anyone can price it, carry a service call fee that gets applied to the repair if you move forward with us. You will always hear the number before we pick up a tool.
We are based at 870 W 15th Ave in Apache Junction, not dispatched from a call center in Phoenix, so most of our service area is a short drive. Same-day appointments are common, and true emergencies — burst supply line, sewage backing up into the house, no water at all — get moved to the front of the schedule. One customer wrote that Shane was at her door within two hours of first contact. That is the standard we hold ourselves to.
Local water runs roughly 15 to 25 grains per gallon, which the Water Quality Association classifies as very hard. Every gallon that moves through your house leaves calcium and magnesium behind. That scale insulates the bottom of a water heater tank so it burns more gas to make the same hot water, narrows the inside of supply lines, chews through faucet cartridges and toilet fill valves, and coats the heat exchanger of a tankless unit. It is the single biggest reason plumbing in this town wears out ahead of schedule.
Yes. AllStar Home Services holds an Arizona Registrar of Contractors license in classification CR-37 (Plumbing), issued in November 2024, and we carry liability insurance on every job. We are also BBB accredited with an A+ rating under Plumber, Bathroom Remodel, Remodel Contractors and Drywall Repair. Ask any contractor for their ROC classification before you let them in the door — it is public record and it takes thirty seconds to check.
Possibly. Homes built in Apache Junction and across the East Valley between roughly 1978 and 1995 were often plumbed with polybutylene — dull gray or blue-gray flexible pipe, usually visible under a sink or at the water heater. Chlorine in treated water makes it brittle from the inside out, and it tends to fail without warning. Pre-1978 homes often have galvanized steel, which rusts closed and drops your pressure. Either way, a fifteen-minute look under two sinks tells us what you have.
We do. Plenty of properties in Gold Canyon, the Goldfield area and the rural edges of Pinal County are on private wells, and well chemistry here is a different animal from city water — iron staining, sediment, sulfur smell and seasonal swings after monsoon rain. We service well pumps and pressure tanks and size filtration and softening around what your specific water actually tests at, not a generic package.
Apache Junction is home base, and we regularly work throughout Gold Canyon, Queen Creek, San Tan Valley, Mesa, Gilbert, Chandler, Tempe, Fountain Hills, Florence, Coolidge, Casa Grande, Maricopa, Eloy, Superior and Mammoth. If you are not sure whether your address is in range, call and ask — we will tell you straight rather than send a truck you have to pay for.
Coverage varies more than almost any other claim type, so check your own policy rather than assuming. Many Arizona policies cover the cost of accessing the leak — the concrete cutting — and the resulting water damage, while excluding the failed pipe itself. Others exclude anything they can classify as gradual seepage rather than a sudden failure. Document everything with photos from day one, note when you discovered it and when you shut the water off, and call your carrier early. We provide the photos, thermal images, a measured loss rate and a written scope, which is usually what determines whether a claim succeeds.
Once a year for a system on municipal supply, and more often if you are on a well with any iron present. A yearly service means checking the resin bed, verifying the metered regeneration settings against your actual hardness, cleaning the brine tank and confirming the output with a test. The two things that quietly kill softeners here are an undersized unit regenerating constantly and iron reaching an unprotected resin bed — both are avoidable, and both are cheaper to prevent than to fix.
Yes. AllStar is a home services company: plumbing is the core, and we also handle heating and cooling and full remodeling work including bathrooms, kitchens, drywall and finish carpentry. That matters when a job crosses trades — a slab leak that opens up a floor, or a bathroom remodel that needs the water moved before tile goes down. One company, one point of contact, one crew responsible for the result.
Prefer to just talk to somebody?
Call the shop. You will reach a plumber, not a script.